Privacy Policy
Table of Contents
At Survyc, your privacy matters to us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have. By using our website or services, you agree to the practices described below.
If anything here isn’t clear, feel free to reach out at info@survyc.com we’re happy to explain.
1. Who We Are
Survyc is an AI-first digital agency based in the Middle East, serving clients globally. We build websites and apps, improve online visibility (SEO, AEO, GEO), set up go-to-market and automation systems, and provide ongoing website maintenance and support.
For the purpose of this policy, “we”, “us”, and “our” refer to Survyc. “You” refers to anyone who visits our website or uses our services.
2. Information We Collect
We only collect what we need to serve you well. This may include:
Information you give us directly
- Your name, email address, and phone number (for example, when you fill out our contact or booking form)
- Your company name and the service you’re interested in
- Any message or project details you choose to share with us
- Information you provide when you email, call, or communicate with us
Information we collect automatically
- Basic technical data such as your browser type, device, and IP address
- How you use our website (pages visited, time spent, links clicked)
- Cookies and similar technologies (explained in Section 7)
We do not intentionally collect sensitive personal information (such as financial account details, health data, or government IDs) through our website forms. Please don’t submit this kind of information unless we specifically request it as part of a project.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries, quotes, and support requests
- Provide, manage, and improve our services for you
- Schedule calls, demos, and follow-ups
- Send you relevant updates, proposals, or offers (only if you’ve agreed to this)
- Improve our website, content, and overall experience
- Keep our services secure and prevent fraud or misuse
- Meet our legal and regulatory obligations
We will never sell your personal information to third parties.
4. Legal Basis for Processing
Where applicable (for example, for clients covered by GDPR or similar laws), we process your information based on:
- Your consent — such as when you tick a box or submit a form
- Performing a contract — to deliver the services you’ve requested
- Our legitimate interests — such as running and improving our business, as long as this doesn’t override your rights
- Legal obligations — where we’re required by law to process certain data
You can withdraw your consent at any time (see Section 8).
5. How We Share Your Information
We keep your information private and only share it when necessary. This may include:
- Trusted service providers who help us run our business (for example, hosting, email, analytics, CRM, or automation tools). These providers only access what they need and are required to protect your data.
- Legal reasons — if required by law, court order, or to protect our rights, users, or others.
- Business transfers — if Survyc is ever involved in a merger, acquisition, or sale, your information may be transferred as part of that process.
We do not sell, rent, or trade your personal information.
6. International Data Transfers
Since we work with clients and tools across different countries, your information may be processed or stored outside your home country. Wherever your data goes, we take reasonable steps to make sure it’s handled securely and in line with this policy.
7. Cookies and Tracking
Our website uses cookies and similar technologies to help it work properly, understand how visitors use it, and improve your experience.
Cookies may be used for:
- Essential website functions
- Analytics (understanding traffic and behavior)
- Remembering your preferences
- Marketing and performance tracking
You can control or disable cookies through your browser settings. Please note that turning off some cookies may affect how the website works.
8. Your Rights and Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Ask us to correct or update your information
- Request that we delete your information
- Object to or restrict how we use your information
- Withdraw consent you’ve previously given
- Ask for a copy of your data in a portable format
To exercise any of these rights, just email us at info@survyc.com. We’ll respond as quickly as we can, usually within a reasonable timeframe, and in line with applicable law.
9. How We Protect Your Information
We take security seriously. We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, so while we do our best, we can’t guarantee absolute security.
10. How Long We Keep Your Information
We keep your information only for as long as we need it — to provide our services, respond to your requests, meet legal obligations, or resolve disputes. When we no longer need it, we securely delete or anonymize it.
11. Third-Party Links
Our website may include links to other websites or tools that we don’t own or control. This Privacy Policy doesn’t cover those sites, so we encourage you to read their privacy policies before sharing any information with them.
12. Children’s Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we’ll remove it.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or the law. When we do, we’ll update the “Last updated” date at the top. We encourage you to review this page occasionally to stay informed.
14. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or your data, we’re here to help:
Survyc Email: info@survyc.com Location: Middle East · Serving global clients